Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when you create an account, complete onboarding, configure your store, or communicate with us. This includes: your name, email address, business information, banking details for payouts, uploaded documents, and store connection data.

We also automatically collect certain information when you use the Platform, including IP addresses, browser type, operating system, referring URLs, page views, and access times. We use cookies and similar technologies for session management and analytics.

2. How We Use Your Information

We use the information we collect to: (a) provide, maintain, and improve our services; (b) process transactions and send related information; (c) verify your identity and business for compliance purposes; (d) communicate with you about products, services, and updates; (e) detect, investigate, and prevent fraudulent transactions and abuse; (f) comply with legal obligations.

3. Information Sharing

We do not sell your personal information. We may share your information with: (a) payment processors to facilitate transactions; (b) banking partners for payout processing; (c) identity verification services during onboarding; (d) law enforcement when required by law; (e) service providers who assist us in operating the Platform. All third parties are bound by contractual obligations to protect your data.

4. Data Security

We implement industry-standard security measures to protect your data, including: encryption of data in transit (TLS/SSL) and at rest; secure password hashing; role-based access controls; regular security audits; and monitoring for unauthorized access. While we strive to protect your data, no method of electronic transmission or storage is 100% secure.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Transaction records are retained for a minimum of 7 years for compliance purposes. You may request deletion of your account and associated data, subject to our legal obligations to retain certain information.

6. Customer Data

When customers make purchases through our hosted checkout, we collect their name, email, billing address, and shipping address to process the transaction. We act as a data processor on behalf of our merchants for customer transaction data. Customer payment card details are processed securely through our PCI-compliant payment processor and are never stored on our servers.

7. Cookies

We use essential cookies for session management and authentication. We may use analytics cookies to understand how our Platform is used. You can control cookie preferences through your browser settings. Disabling essential cookies may affect Platform functionality.

8. Your Rights

Depending on your jurisdiction, you may have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data; object to or restrict processing; receive your data in a portable format; withdraw consent where processing is based on consent. To exercise these rights, contact us at the email below.

9. International Transfers

Our Platform operates globally. Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

10. Children's Privacy

Our Platform is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes via email or through a notice on our Platform. We encourage you to review this policy periodically.

12. Contact Us

For questions or concerns about this privacy policy or our data practices, contact us at support@pakicheckout.com.